UplinkIQ Privacy Policy

UplinkIQ LLC
Effective Date: September 17, 2026
1421 Clarkview Road Suite 105, Baltimore, MD 21209
Service Areas: Maryland, Alabama

DEFINITIONS

"Customer," "you," "your" - The account holder who has contracted with UplinkIQ for Services, and any Resident receiving Services at a property served by UplinkIQ, including Residents whose base internet service is provided through an agreement between UplinkIQ and the property owner

"Resident" - An occupant or lessee of a residential unit at a multifamily property where UplinkIQ provides Services

"User(s)" - Any person using the Services under a Customer's account or at a Customer's unit

"Services" - Internet, interconnected Voice over Internet Protocol (VoIP), network security, static IP, and related services provided by UplinkIQ

This Privacy Policy explains how UplinkIQ LLC ("UplinkIQ," "we," "us") collects, uses, and protects information about you as our Customer and about Users of your Services. This Policy forms part of the UplinkIQ Subscriber Terms of Service.

1. INFORMATION WE COLLECT

1.1 Customer Account Information

Name, unit address, phone number, email

Payment information (only for services you purchase directly from us, such as premium speed tiers or add-on services)

Social Security Number (only if a credit check is required for a service you purchase directly; never collected for base service included in your rent)

Government-issued ID (only when needed to verify identity for a service you purchase directly)

1.2 Service Usage Data (All Users)

IP addresses assigned and used

Bandwidth usage and traffic volume data (includes all Users on your account or at your unit)

Network performance data

Equipment identifiers (MAC addresses)

1.3 Customer Proprietary Network Information (CPNI)

For Customers who subscribe to our interconnected VoIP service, information about that service, including:

Service types and features

Call usage patterns and volume

Billing information

1.4 Information from Property Owners

For Residents receiving base service through their property, the property owner or manager may provide us with unit number, occupancy status, move-in and move-out dates, and contact information so that we can activate, support, and deactivate service.

2. HOW WE USE INFORMATION

We use collected information to:

Provide and maintain Services to Customers

Process Customer billing and payments

Respond to Customer service requests

Monitor and manage network usage by all Users

Comply with legal obligations

Protect network security and prevent fraud

Send service-related communications to Customers

3. CPNI PROTECTION

3.1 Federal Requirements

We protect CPNI associated with our interconnected VoIP service as required by Section 222 of the Communications Act and FCC rules. We do not use, disclose, or permit access to CPNI except as permitted by law. We apply equivalent safeguards to account and usage information for our internet services.

CPNI Rules: https://www.fcc.gov/general/customer-proprietary-network-information
47 U.S.C. § 222: https://www.law.cornell.edu/uscode/text/47/222
47 C.F.R. § 64.2001: https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-U

3.2 Customer Rights

As the Customer, you may restrict our use of CPNI for marketing purposes. This will not affect service provision. To opt-out: care@uplinkiq.com or the Support Form at https://uplinkiq.com/support/#support-request.

3.3 CPNI Disclosure

We may disclose CPNI:

To provide your services

As required by law

To protect our rights or property

In emergency situations

4. INFORMATION DISCLOSURE

We may share information with:

Service providers who assist in operations

The owner or manager of your property, limited to service activation status, unit-level service issues, and equipment records

Law enforcement when legally required

Emergency services when necessary

Successors in business transfers

We do NOT sell Customer information to third parties. We do not share the content of your communications or your browsing activity with your property owner or manager.

5. LAW ENFORCEMENT REQUESTS

5.1 Legal Process

We respond to lawful requests including:

Subpoenas

Court orders

Search warrants

National Security Letters

Law Enforcement Inquiries: care@uplinkiq.com

5.2 Emergency Disclosure

We may disclose Customer information or User activity without legal process in emergencies involving:

Danger of death or serious physical injury

Protection of children from exploitation

National Center for Missing & Exploited Children: https://www.missingkids.org/
CyberTipline: 1-800-THE-LOST (1-800-843-5678)

6. DATA RETENTION

We retain Customer information for as long as you maintain an account with us and as required by law, typically:

Account information: 7 years after service termination

CPNI records: 2 years

Network logs: 6-12 months

7. DATA SECURITY

We implement reasonable physical, electronic, and procedural safeguards including:

Encryption of sensitive data

Access controls and authentication

Regular security assessments

8. DATA BREACH NOTIFICATION

In case of a breach affecting your personal information, we will notify you as required by applicable federal and state law, including Maryland and Alabama breach notification requirements.

Maryland Personal Information Protection Act: https://www.marylandattorneygeneral.gov/Pages/IdentityTheft/
Alabama Data Breach Notification Act: Code of Alabama § 8-38-1 et seq.
FTC Data Breach Response: https://www.ftc.gov/business-guidance/small-businesses/cybersecurity/data-breaches

9. YOUR RIGHTS

As the Customer, you have the following rights:

9.1 Access and Correction

You may request access to or correction of your personal information by contacting us.

9.2 Marketing Opt-Out

You may opt-out of marketing communications at any time.

9.3 Do Not Call Registry

We respect the National Do Not Call Registry preferences.

9.4 Deletion and Portability

You may request deletion of your personal information, or a copy of it in a portable format, subject to our legal retention obligations in Section 6.

9.5 Making a Request and Appeals

Submit requests to care@uplinkiq.com or the Support Form at https://uplinkiq.com/support/#support-request. We will verify your identity and respond within 45 days. If we decline your request, you may appeal by replying to our decision; we will respond to appeals within 60 days.

10. COOKIES AND ONLINE TRACKING

Our website uses cookies for:

Session management

Service functionality

Analytics

We do not use cookies or tracking technologies for targeted advertising.

Customers can control cookies through browser settings.

FTC Online Privacy Information: https://consumer.ftc.gov/identity-theft-and-online-security

11. CHILDREN'S PRIVACY

We do not knowingly collect information from children under 13. Customers (primary account holders) must be 18 or older. Customers are responsible for monitoring and controlling use of the Services by minors in their household.

COPPA Information: https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa

12. STATE-SPECIFIC RIGHTS

12.1 Maryland Resident Customers

The Maryland Online Data Privacy Act (Md. Code, Com. Law § 14-4701 et seq.) grants Maryland consumers rights to confirm, access, correct, and delete personal data, to obtain a portable copy, and to opt out of targeted advertising, sale of personal data, and certain profiling. To the extent that law applies to us, we honor these rights through the process in Section 9.5.

12.2 Alabama Resident Customers

The Alabama Personal Data Protection Act takes effect May 1, 2027 and grants comparable rights to Alabama consumers. To the extent that law applies to us, we will honor those rights through the process in Section 9.5.

12.3 Other States

Customers in other states may have additional rights under state law. Contact us for information.

13. CHANGES TO THIS POLICY

We may update this Policy. We will give Customers at least 30 days' notice of material changes via email, billing statement, property notice, or posting at https://uplinkiq.com/privacy-policy/. Non-material changes take effect when posted. Continued use of Services after the effective date constitutes acceptance.

14. CONTACT INFORMATION

Privacy Questions:
UplinkIQ LLC
1421 Clarkview Road Suite 105, Baltimore, MD 21209
Email: care@uplinkiq.com
Support Form: https://uplinkiq.com/support/#support-request

CPNI Opt-Out:
Email: care@uplinkiq.com
Support Form: https://uplinkiq.com/support/#support-request

15. COMPLAINTS

If you believe we have violated your privacy rights as a Customer, you may file a complaint with:

Federal Communications Commission
Consumer and Governmental Affairs Bureau
45 L Street NE
Washington, DC 20554
www.fcc.gov/complaints
1-888-CALL-FCC (1-888-225-5322)

Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
410-528-8662

Alabama Attorney General
Consumer Protection Section
501 Washington Avenue
Montgomery, AL 36104
334-242-7334
1-800-392-5658

16. PRIVACY RESOURCES AND REFERENCES

Federal Privacy Resources

FCC Privacy Resources
https://www.fcc.gov/consumers/guides/protecting-your-privacy
CPNI Information: https://www.fcc.gov/general/customer-proprietary-network-information

Federal Trade Commission
Privacy & Identity: https://consumer.ftc.gov/identity-theft-and-online-security
Children's Privacy (COPPA): https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa

Do Not Call Registry
https://www.donotcall.gov/
1-888-382-1222

State Privacy Resources

Maryland
Attorney General Privacy Resources: https://www.marylandattorneygeneral.gov/Pages/IdentityTheft/
Personal Information Protection Act: https://www.marylandattorneygeneral.gov/Pages/IdentityTheft/business.aspx

Alabama
Data Breach Notification: https://www.alabamaag.gov/Documents/news/Data%20Breach%20Notification%20Act.pdf

Additional Resources

Identity Theft
https://www.identitytheft.gov/

Credit Reporting Agencies
Annual Credit Report: https://www.annualcreditreport.com/
Equifax: https://www.equifax.com/
Experian: https://www.experian.com/
TransUnion: https://www.transunion.com/

For all privacy inquiries: care@uplinkiq.com

Last Updated: September 17, 2026
Version: 2.1