UplinkIQ Acceptable Use Policy

UplinkIQ LLC
1421 Clarkview Road Suite 105, Baltimore, MD 21209
Email: care@uplinkiq.com | Support Form: https://uplinkiq.com/support/#support-request
Website: www.uplinkiq.com
Service Areas: Maryland, Alabama
Effective Date: September 17, 2026

This Acceptable Use Policy ("AUP" or "Policy") governs the use of internet and technology services ("Services") provided by UplinkIQ LLC ("Provider," "UplinkIQ," "we," "us," or "our") to customers and residents ("Customer," "Resident," "you," or "your") of multifamily communities. This AUP is incorporated by reference into the UplinkIQ Subscriber Terms of Service ("Subscriber Terms") and applies to all users of the Services.

1. DEFINITIONS

"Customer" or "Resident": The account holder who has contracted with UplinkIQ for Services, or a Resident receiving Services at a property served by UplinkIQ, including through an agreement between UplinkIQ and the property owner. As the Customer, you are responsible for all use of the Services under your account or at your unit.

"User(s)": Any person using the Services under a Customer's account or at a Customer's unit, including household members, guests, and any other authorized or unauthorized users. Customers are responsible for ensuring all Users comply with this Policy.

"Services": Internet and technology services provided by UplinkIQ.

2. PURPOSE AND SCOPE

2.1 Purpose

This AUP establishes rules and guidelines for acceptable use of the Services to:

Protect the security, integrity, and availability of our network and Services for all users;
Ensure compliance with applicable federal, state, and local laws and regulations;
Prevent abuse that could harm other users, our network, or third parties;
Maintain the quality and reliability of Services for all community residents.

2.2 Scope of Application

This AUP applies to all persons who access or use the Services, including Customers, residents, household members, authorized guests, and any other Users.

Customers are responsible for ensuring that all persons using their Services, including household members and guests, comply with this AUP. Violations by any User under a Customer's account may result in enforcement action against the Customer's account.

This AUP supplements, and does not replace, applicable laws and regulations. Users must comply with all applicable laws in addition to this AUP.

3. PROHIBITED ACTIVITIES

3.1 Illegal Activities

You and all Users may not use the Services to engage in, facilitate, or promote any illegal activities, including but not limited to:

Violation of any federal, state, or local laws or regulations;
Copyright infringement, trademark infringement, or other violations of intellectual property rights;
Unauthorized access to computer systems, networks, or data (hacking);
Identity theft, fraud, or financial crimes;
Distribution, possession, production, or promotion of child sexual abuse material (CSAM) or child exploitation material in any form;
Distribution, possession, or production of obscene materials as defined under federal law (18 U.S.C. §§ 1460-1470);
Distribution of non-consensual intimate images or other content distributed without consent of depicted individuals;
Distribution, access, or storage of any other illegal content including but not limited to content that violates federal or state obscenity laws, trafficking in persons, or exploitation;
Stalking, harassment, or threats of violence;
Sale or distribution of controlled substances without proper authorization;
Fraud, money laundering, or other criminal activity;
Illegal gambling where prohibited by law;
Any activity that violates the rights of others or causes harm.

Resources: Federal laws: https://www.justice.gov/ | Report cybercrime: https://www.ic3.gov/

3.2 Network Abuse and Security Violations

You and all Users may not use the Services in any manner that compromises network security, integrity, or availability, including:

Unauthorized access, monitoring, or interception of data or communications;
Port scanning, security scanning, or network vulnerability testing without authorization;
Circumvention or attempts to circumvent security measures, authentication systems, or access controls;
Distribution of malware, viruses, worms, trojan horses, ransomware, or other harmful code;
Denial of service attacks or distributed denial of service attacks against any network or system;
Network flooding, mail bombing, or other activities that degrade network performance;
Packet forgery, spoofing, or manipulation of network protocols;
Forging or manipulating IP addresses, headers, or identifiers;
Operating network scanning or monitoring tools without authorization;
Use of Services to gain unauthorized access to other networks or systems.

3.3 Abusive or Harmful Communications

You and all Users may not use the Services to transmit, distribute, or facilitate:

Unsolicited bulk email, spam, or commercial solicitations ("spamming");
Phishing attempts, social engineering attacks, or fraudulent communications;
Harassment, threats, intimidation, or abusive messages toward any person or entity;
Hate speech, discrimination, or content that promotes violence against individuals or groups;
Defamatory, libelous, or fraudulent content;
Chain letters, pyramid schemes, or similar schemes;
Content that violates the privacy rights of others or discloses private information without consent;
Harvesting of email addresses or other personal information;
Violations of the CAN-SPAM Act or similar anti-spam laws.

CAN-SPAM Act: https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business

3.4 Intellectual Property Violations

You and all Users may not:

Infringe copyrights, trademarks, patents, or other intellectual property rights;
Distribute copyrighted content without authorization;
Circumvent digital rights management or copy protection;
Share or distribute pirated software or content.

3.5 Excessive Bandwidth Consumption

You and all Users may not use the Services in a manner that significantly degrades network performance for other residents, including:

Sustained, excessive bandwidth consumption that adversely affects other users' service quality;
Operating bandwidth-intensive services or applications for extended periods during peak usage times in a manner that impairs others' service;
Use of Services that substantially exceeds typical residential usage patterns without authorization;
Generating sustained upstream traffic that impacts network performance;
Using automated systems that generate excessive network requests.

We reserve the right to implement reasonable network management practices, including temporary bandwidth throttling, to ensure fair usage and optimal performance for all residents during periods of network congestion.

3.6 Unauthorized Commercial Use

Services are provided for residential use. You and all Users may not use the Services for unauthorized commercial purposes, including:

Operating commercial servers (web servers, email servers, file servers, game servers) accessible to the public internet without prior written authorization;
Reselling or redistributing Services to third parties;
Operating cryptocurrency mining operations or other computationally intensive commercial activities;
Running a business that requires dedicated commercial-grade internet service.

Incidental use of Services for remote work, home-based businesses with normal residential traffic patterns, or similar activities is generally permitted and does not constitute commercial use under this Policy.

Customers subscribing to Static IP Service may operate personal, non-commercial services such as security camera access, VPN endpoints, and remote access to home networks, provided such use complies with this Policy.

3.7 Resale and Redistribution

Customers with residential service may not resell, share, or redistribute the Services outside their household without written authorization from UplinkIQ. This includes but is not limited to:

Commercial resale of internet access;
Providing Services to neighboring units or properties;
Operating WiFi hotspots for public or commercial use.

3.8 Equipment Misuse and Tampering

You and all Users may not:

Modify, tamper with, reverse engineer, or open Provider-supplied equipment;
Remove, relocate, or disconnect equipment without authorization;
Interfere with or damage network infrastructure, cables, or equipment;
Connect unauthorized equipment that could degrade service quality or create security vulnerabilities;
Use equipment in a manner inconsistent with its intended purpose or Provider instructions.

4. COPYRIGHT INFRINGEMENT

UplinkIQ terminates service, in appropriate circumstances, for Customers who repeatedly infringe copyrights. Report copyright complaints to care@uplinkiq.com or the Support Form at https://uplinkiq.com/support/#support-request.

5. NETWORK MANAGEMENT

5.1 Reasonable Network Management

We employ network management practices to:

Ensure fair access for all users;
Protect network security and integrity;
Manage network congestion;
Prevent harmful or illegal activity;
Comply with legal requirements.

5.2 Specific Practices

Current network management practices include:

Protocol-agnostic congestion management during peak usage;
Security threat mitigation;
Spam and malware filtering;
Traffic prioritization for network stability.

FCC Broadband: https://www.fcc.gov/consumers/guides/broadband

6. CUSTOMER RESPONSIBILITIES

6.1 Account Security

As the Customer, you are responsible for:

Maintaining confidentiality of account credentials;
All activity occurring under your account by any User;
Securing your network and connected devices;
Promptly reporting suspected unauthorized access;
Ensuring all Users of your service comply with this Policy.

6.2 Equipment Requirements

You must:

Use only compatible and approved equipment;
Maintain equipment in proper working condition;
Allow reasonable access for service and maintenance;
Not modify or tamper with UplinkIQ equipment.

6.3 Cooperation

You agree to cooperate with UplinkIQ in:

Investigation of service issues or policy violations;
Response to security incidents;
Legal compliance matters.

7. CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI)

We protect CPNI associated with our interconnected VoIP service as required by federal law (47 U.S.C. § 222 and 47 C.F.R. § 64.2001 et seq.). We do not use, disclose, or permit access to CPNI except as permitted by law.

As the Customer, you may restrict our use of CPNI for marketing purposes. This will not affect service provision.

To opt-out of CPNI use for marketing:
Email: care@uplinkiq.com
Support Form: https://uplinkiq.com/support/#support-request

CPNI Rules: https://www.fcc.gov/general/customer-proprietary-network-information | FCC Privacy: https://www.fcc.gov/consumers/guides/protecting-your-privacy

See our Privacy Policy for complete details about CPNI protection and Customer rights.

8. ENFORCEMENT AND CONSEQUENCES

8.1 Monitoring and Investigation

We reserve the right to:

Monitor for compliance with this Policy;
Investigate suspected violations;
Remove or block access to prohibited content;
Suspend or terminate service for violations;
Report illegal activity to law enforcement;
Disclose information as required by law.

We do not monitor, inspect, or record the content of private communications except as necessary for technical operations, security purposes, or legal compliance.

8.2 Enforcement Actions

Violations of this AUP may result in one or more of the following enforcement actions:

Warning: Issuance of a written warning to the Customer identifying the violation;
Temporary Suspension: Temporary suspension of Customer's Services until the violation is remedied;
Bandwidth Throttling: Temporary reduction of bandwidth during remediation;
Protocol/Port Blocking: Redirecting traffic or blocking specific protocols or ports;
Service Termination: Permanent termination of Customer's Services for serious or repeated violations;
Legal Action: Pursuit of legal remedies against the Customer or referral to law enforcement.

The specific enforcement action taken will depend on the nature, severity, frequency, and impact of the violation.

8.3 Immediate Suspension

We may suspend or terminate Customer accounts immediately without prior notice for:

Illegal activity by Customer or any User;
Immediate threats to network security or integrity;
Court orders or legal requirements;
Activity causing harm to other Customers or third parties.

8.4 No Service Credits

Customers will not receive service credits or refunds for service interruptions resulting from Policy violations by the Customer or any User under the Customer's account.

8.5 Appeal Process

If you believe an enforcement action was taken in error, you may appeal by contacting care@uplinkiq.com or the Support Form at https://uplinkiq.com/support/#support-request within ten (10) business days of the enforcement action.

Appeals should include a detailed explanation and supporting evidence. We will review appeals and respond within ten (10) business days.

9. LAW ENFORCEMENT AND LEGAL COMPLIANCE

9.1 Cooperation with Law Enforcement

We cooperate with law enforcement authorities and comply with valid legal process including:

Subpoenas;
Court orders;
Search warrants;
National Security Letters;
Other lawful requests.

Law Enforcement Inquiries: care@uplinkiq.com

9.2 Emergency Disclosure

We may disclose Customer information or User activity without legal process when we believe in good faith that disclosure is necessary to:

Protect life or prevent serious physical injury;
Protect children from exploitation (reports of child sexual abuse material will be made to the National Center for Missing & Exploited Children);
Protect our network, property, or rights.

National Center for Missing & Exploited Children: https://www.missingkids.org/gethelpnow/cybertipline | CyberTipline: 1-800-THE-LOST (1-800-843-5678)

10. INDEMNIFICATION

Your indemnification obligations for use of the Services, including any User's use and any violation of this Policy, are set forth in Section 16 of the Subscriber Terms.

11. DISCLAIMERS AND LIMITATIONS

11.1 No Guarantee of Service

Service performance commitments and disclaimers are set forth in Sections 8 and 14 of the Subscriber Terms.

11.2 Content Disclaimer

We are not responsible for content accessed through our Services. We do not monitor or control internet content and are not liable for any content you or your Users access or transmit.

11.3 Limitation of Liability

Our liability is limited as set forth in Section 15 of the Subscriber Terms.

12. REPORTING VIOLATIONS

12.1 Reporting Policy Violations

To report violations of this Policy:

Email: care@uplinkiq.com (Subject Line: "AUP Violation Report")
Support Form: https://uplinkiq.com/support/#support-request

Include:

Date and time of incident;
Description of violation;
Supporting documentation;
Your contact information.

12.2 Reporting Illegal Content (URGENT)

If you become aware of child sexual abuse material (CSAM), child exploitation, or other illegal content on our network, report immediately to:

UplinkIQ: care@uplinkiq.com or the Support Form at https://uplinkiq.com/support/#support-request

National Center for Missing & Exploited Children CyberTipline:
Website: https://www.missingkids.org/gethelpnow/cybertipline
Phone: 1-800-THE-LOST (1-800-843-5678)

FBI Internet Crime Complaint Center: https://www.ic3.gov/

UplinkIQ is legally required to report apparent child sexual abuse material to NCMEC (18 U.S.C. § 2258A) and will cooperate fully with law enforcement investigations.

13. MODIFICATIONS

We may modify this Policy at any time. Unless required sooner by law, we will provide Customers at least 30 days' notice of material changes via email, billing statement, property notice, or website posting. Non-material changes take effect when posted. Continued use of Services after the effective date of a change constitutes acceptance.

The current version is always available at https://uplinkiq.com/acceptable-use-policy/.

14. GENERAL PROVISIONS

14.1 Severability

If any provision of this Policy is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.2 Integration

This Policy is incorporated by reference into the Subscriber Terms. As the Customer, you are bound by both documents. In case of conflict, the Subscriber Terms govern.

14.3 Governing Law and Disputes

Maryland Law Application: For services provided at communities located in Maryland, this Policy shall be governed by Maryland law.

Local Jurisdiction Application: For services provided at communities outside Maryland, this Policy shall be governed by the laws of the jurisdiction where the community is located.

Disputes arising under this Policy are resolved under Section 17 (Dispute Resolution; Arbitration) of the Subscriber Terms.

15. CONTACT INFORMATION

UplinkIQ LLC
1421 Clarkview Road Suite 105
Baltimore, MD 21209
Email: care@uplinkiq.com
Support Form: https://uplinkiq.com/support/#support-request
Website: www.uplinkiq.com

16. REGULATORY REFERENCES AND RESOURCES

Federal Authorities

Federal Communications Commission (FCC)
Website: https://www.fcc.gov/
Consumer Complaints: https://consumercomplaints.fcc.gov/
Phone: 1-888-CALL-FCC (1-888-225-5322)

Federal Trade Commission (FTC)
Website: https://www.ftc.gov/
Consumer Protection: https://consumer.ftc.gov/
Identity Theft: https://www.identitytheft.gov/

U.S. Copyright Office
Website: https://www.copyright.gov/

Department of Justice - Cybercrime
Website: https://www.justice.gov/criminal/criminal-ccips
Report Cybercrime: https://www.ic3.gov/

National Center for Missing & Exploited Children
CyberTipline: https://www.missingkids.org/gethelpnow/cybertipline
Phone: 1-800-THE-LOST (1-800-843-5678)

State Authorities - Maryland

Maryland Attorney General
Consumer Protection: https://www.marylandattorneygeneral.gov/Pages/CPD/
200 St. Paul Place, Baltimore, MD 21202
Phone: 410-528-8662

Maryland Public Service Commission
Website: https://www.psc.state.md.us/
Phone: 410-767-8000

State Authorities - Alabama

Alabama Attorney General
Consumer Protection: https://www.alabamaag.gov/consumer-protection
501 Washington Avenue, Montgomery, AL 36104
Phone: 1-800-392-5658

Alabama Public Service Commission
Website: https://www.psc.alabama.gov/
Phone: 334-242-5153

Industry Resources

Internet Crime Complaint Center (IC3)
Website: https://www.ic3.gov/

Anti-Phishing Working Group
Website: https://apwg.org/

National Do Not Call Registry
Website: https://www.donotcall.gov/

For all inquiries and reports: care@uplinkiq.com

END OF ACCEPTABLE USE POLICY

Last Updated: September 17, 2026
Version: 3.1